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We are in the process of remodeling some of our rooms. There will be some noise and/or disruption in some areas of the hotel. Thank you in advance for your understanding.

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“the best hotel room beds ever with tempurpedic bedding and excellent dinning at Fair Bank restaurant in casino, simply great gaming atmosphere, super friendly security and above all: beverages and beverage serv.” Fitz Casino and Hotel. You can choose from 9 hotels and other accommodations within a mile of Parx Casino and Racetrack, including these picks: Holiday Inn Bensalem - Philadelphia Area: This 3.5-star hotel features a restaurant, an outdoor pool, and free WiFi.

Stay Safe When You Visit

While we are eager to welcome guests and employees back, the health and well-being of all is our top priority. Therefore, health & safety and social distancing protocols will be in place upon entrance to the Hotel.

NOTE: The only entrance and exit to and from the Hotel are through the skywalk on level 3 of the Casino parking garage.

Here is what you can expect when you visit the hotel:

• A short self-health screening and temperature check (below 100.4 F) for entrance.
• Facemasks will be required to enter the Casino and Hotel. If a medical condition prevents you from wearing a mask, we ask that you return once masks are no longer required.
• Hand sanitizer will be applied.

Check-In and Check-Out – Guests arriving will wait in the queuing area and wait for a Guest Service Agent to motion for the next guest to enter. The queuing area for registration is in place with clearly marked foot signage for appropriate distancing. You may dial 7545 to check out of your room and request your folio to be sent to the email on file.

Stay Over Service – To avoid direct contact, linens and towels will be changed only at check-out unless otherwise requested. If you are in need of any items during your stay, please contact the Front Desk by dialing 7545 with your request, and items will be delivered and placed at your door in a sealed bag. An additional empty bag will be provided in the event you wish to have housekeeping retrieve soiled linen and towels.

Guest Rooms - All consumable items have been replaced with single-use disposable products in a safely sealed bag. In addition to increased cleaning procedures, all high-touch areas are sanitized after each guest's departure and inspected by a Supervisor prior to the next guest occupancy. Housekeeping staff is not permitted to enter the room during the guest's stay.

Coffee Bar - Is temporarily closed.

Heated Pool - Pool and spas are temporarily unavailable.

Common Areas – Furniture has been removed and/or re-arraigned to allow for proper social distancing.

Bell Assistance – Bell assistance is temporarily unavailable. Carts are available for guests to use. Carts should be returned to the Front Desk or dial 7545 for cart retrieval.

Maintenance - Please contact the Front Desk for any maintenance issues by dialing 7545. If maintenance is required in your room, we ask that you practice social distancing during the service call.

Other Amenities and Services temporarily unavailable until further notice:

• Casino and Hotel Valet
• Bell Service
• Heated Spas
• Exercise Room
• Business Center
• Event Center
• Minors Camp Arcade
• Shuttle Service

Additional precautionary measures have been implemented:

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Jackson Rancheria Casino Resort has implemented a number of precautions and procedures, modifications to the physical property, and cleaning and sanitizing protocols to protect guests and employees from Covid-19.

Plexiglass barriers have been installed at the Dreamcatcher’s Club^®, Table Games, Casino Cashier’s Cage, Player Development, Margaret’s Café Bakery Case, Pacific Grill, Hotel, RV Park, and Retail Outlets to ensure safety and social distancing. Additional hand sanitizing stations have been placed throughout the property.

For the health and safety of all, we kindly ask that if you are experiencing any of these Covid-19 symptoms, that you please do not enter the Hotel or Casino:

• Unexplained muscle aches
• Cough
• Fever
• Difficulty Breathing

NOTE: If you are exhibiting any Covid-19 symptoms, security staff may take precautionary measures including temporarily restricting you from entering.

If you would like to send us a question or message, you may do so by clicking Contact Us at the bottom of this page and then follow the prompts. A Jackson Rancheria representative will respond promptly via email.

Thank you for your understanding. The Hotel may look different when you arrive, but we promise you’ll receive the warmest welcome, Rancheria Style^®.

CONTACT US

Stay Where You Play – Our Hotel Awaits You

Are you coming to Island Resort & Casino for golfing, gaming, meetings, or simply for great entertainment and dining? Transform your trip into a veritable vacation by booking a stay in one of our 326 guest rooms or suites.

Each guest room offers sumptuous sleeping experiences, large-screen televisions with complimentary cable service, and comfortable seating areas for quality socializing. Our spacious suites take your experience to new levels with premium amenities ranging from whirlpool tubs and kitchenettes to plush robes and deluxe bath products.

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If our hotel options aren’t quite what you are looking for, consider our RV Park, which has 42 sites equipped with essential amenities. Once you’re settled at the park, simply use our courtesy phone to arrange free shuttle transportation services from the RV park to the casino.

While you are with us, indulge in a bit of pampering in our spa and relax in our saltwater pool or hot tub. Visit the Paradise Bay Gift Shop for everything from convenience items and souvenirs to local artwork. Additionally, take advantage of the many dining opportunities available to you and your party. Whether you’re looking for a quick bite or a signature dining experience, you are sure to find it at the Island.

Upgrade your total resort experience with the Game & Stay Resort Package. The Stay & Play Resort Package includes $20 towards a meal and $20 free promo cash.

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Airport Shuttle inquiries can be directed to Guest Services via email at kwalksnice@islandresortandcasino.com or by phone at 800-682-6040.

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What are you waiting for? Reserve your special stay today by calling 877-475-7375 or by using our online reservations system.